Refund policy

Please send all customer service questions or concerns to Info@casanovagems.com 

The following items are NOT eligible for returns:

* Wigs, Personal and/or Intimacy items, (Including, but not limited to Pasties, Bralettes, leggings, active wear, sports bras, teeth whitening kits, etc.) Makeup, Brushes, Hair Care, Wellness items (including, but not limited to Oils, Gummies, Self Tanner, Perfume, etc.) Accessories, Hats, Jewelry (including but not limited to earrings), Belts, Hair Accessories, Market & Show items, Sale Items (((If the price is higher on your tag than you know it was discounted))), Promotional Items, and Shoes